SERVICE AND AFTER SALES
We have always made customer care one of our key values. The attention we offer to our Customers to satisfy their needs, starting from the care we put into the design and production of our earthmoving machines, finds its completion in the set of services provided before, during and after the purchase of a KATO IMER product. The after-sales assistance received by the customer relates to clarifications, information, complaints and guarantees on the products in the catalog and is aimed at loyalty and increasing customer satisfaction.
KATO IMER S.p.a.
53037 Loc. Cusona
San Gimignano (SI) – Italy
Phone: +39 0577 951 21
Fax: +39 0577 982 400
Based on the continuous research for solutions that minimise failures, the effective After-Sales Service helps to reduce costs and maintain machines at their highest performance levels. Moreover, with its extensive network of Service Centres, KATO IMER works alongside its customers providing highly qualified assistance on site in real time to support all their needs. At the training facilities at its headquarters, KATO IMER regularly organises training courses for KATO IMER sales and technical staff. Offering a theoretical and practical approach to all product types, the training courses are run for small groups of maximum 10 people: in this way, both new and traditional dealers can keep their technicians and sales staff constantly updated on the full product range. The efficient KATO IMER spare parts services supplies the spare parts needed for KATO IMER machine maintenance to all our partners. The strategically located KATO IMER spare parts distribution centre receives, stores and distributes spare parts delivered from the group’s factories around the world. Over 95% of the spare parts are available in stock and can be delivered within 24 hours of order. KATO IMER supplies only top-quality original spare parts that guarantee high performance and a long life. The original filters are also supplied in kits according to machine model, at highly competitive prices and maintaining the high quality levels demanded: this facilitates order and stock management. Original KATO IMER tracks have special characteristics and are a guarantee of the highest quality and durability, offering a real competitive advantage for customers.
All KATO IMER spare parts are fitted by technicians trained by KATO IMER and come with a warranty, ensuring full peace of mind.
All KATO brand products are covered by a legal guarantee valid for one year from the date of purchase. However, KATO IMER customers will have the opportunity to insure themselves, with a modest outlay, by purchasing the conventional “MA.MO.T.” warranty service which extends coverage up to 5 Years from the date of purchase of each individual product. Thanks to it, KATO IMER customers will be able to obtain repairs for faults – electrical, hydraulic or mechanical – which may arise due to accidental, unforeseeable and fortuitous breakage of one or more parts or components among those guaranteed. The MA.MO.T. warranty service it is recognized and valid exclusively at the Service Centers authorized by KATO IMER S.p.A in Europe. The German insurance partner MG GARANTIE GmbH will bear all the costs of the repair service related to the restoration of faults covered by the aforementioned guarantee, in compliance with the general conditions signed and, in any case, starting from the second year of life of the machine.
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